To find out if your insurance covers my services, start by calling your insurance company. Ask if they cover therapy sessions with registered social workers and check how much they will reimburse. Make sure to find out if there are any requirements for getting approval or referrals from your doctor. Reviewing your benefits information can also help you understand what’s covered and any steps you need to take for reimbursement. If you need help with this process, don’t hesitate to contact me.

Yes! I do. I can direct bill to several companies, including, Alberta Blue Cross, Desjardins, Manulife, and more. Please contact me to see if I can direct bill to your insurance. 

If your insurance covers less per session than my rates, you have a few options. You can choose to pay the difference between the covered amount and my fee out of pocket. Additionally, I offer a sliding scale for those who need financial assistance. Please reach out to me directly to discuss your situation and see if sliding scale options are available to you. I’m here to help find a solution that works for you while supporting your needs.

Payment is expected within 24 hours of the session.

You can pay for sessions using several methods to suit your preference. Payments can be made via the Jane App, which allows for secure credit card transactions. If you prefer, you can also pay in cash or through an e-transfer. When paying via e-transfer, please use the email address provided for this purpose and include your name and the date of the session in the message for proper identification. If you encounter any issues or have questions about payment methods, please contact me directly. I’m here to assist with any payment concerns or to discuss alternative arrangements if needed.

If you need to cancel your appointment, please provide at least 48 hours’ notice. This allows me to offer the time slot to another client. If you cancel with less than 48 hours’ notice, a cancellation fee will apply: $40 for a 50-minute session and $60 for an 80-minute session, including the intake appointment. If you have any questions or need to discuss your cancellation, please contact me as soon as possible.

Sessions are scheduled for 50 minutes rather than a full hour to accommodate time for preparation, documentation, and a brief buffer between clients. This structure helps ensure that each session is conducted smoothly and that all necessary administrative tasks are completed without affecting the next appointment. Additionally, by offering 50-minute sessions, I am able to keep the rates lower, making therapy more accessible.